Frequently Asked Questions
Want to know more about how we run things at Green Collect? Find out below.
FAQ Shop
What are the fees to drop-off my household stationery, electronics, IT or media?
For stationery, small electronics & IT equipment we charge a processing fee of $4.10 per kilo. (inc. GST)
For media, including CDs, VHS tapes or cassettes, we charge a processing fee of $6.50 per kilo. (inc. GST)
Please note we do not accept batteries, light globes or fluoro tubes for household collections.
These fees ensure we can find the best reuse outcomes for items, and continue to keep our social enterprise running.
Do I have to pay the Household Clear Out fees even if my IT/Electrical items are in working condition?
Yes, a fee applies regardless of the condition of the item. These fees cover the processing and administrative cost of achieving reuse outcomes for items as well as funding our social enterprise.
What items can I donate to your shop?
Our Braybrook and Yarraville stores accept donations of clothing, shoes, books and soft toys that are in good condition.
For household stationery, electronics, IT and media we charge a drop-off fee.
Why should I buy from you?
When you shop with Green Collect, you’re doing more than just buying something useful, you’re helping the planet and supporting people in our community.
For over 15 years we've been a proud social enterprise, carefully selecting and restoring secondhand items so they’re ready for a second life. Your purchase helps keep quality goods out of landfill, and every sale contributes to creating jobs and training for people who’ve faced barriers to work. Find out more about us.
Can you notify me when you get specific stock in?
Yes, please contact our team at hello@greencollect.org if you have a specific wishlist item in mind. We can’t guarantee when a certain item will be available but we bring in new items every week, and will do our best to keep you informed if your dream item comes in stock.
Can I see the furniture before I buy it online?
Yes! We encourage customers to inspect items before purchasing. Please contact us to arrange a visit or inquire about specific items available for viewing.
What is your return policy?
See our refund and returns information in our Return Policies.
FAQ Shipping and Delivery
When can I expect to receive my item?
See our detailed list of expected shipping times and lead times in our Shipping Policies.
Can I arrange my own delivery/pick up?
Yes! You are welcome to use an external delivery service of your choice. Please ensure that you have an appropriately sized vehicle to accommodate the size and weight of your furniture purchase.
Why don’t you deliver to my location (interstate or internationally)?
We are proudly based in the Inner West of Melbourne, and can deliver furniture up to 50kms of our residence.
As a small, but mighty, social enterprise, we do not have the current capacity to facilitate interstate or international deliveries. We recommend for any non-Melbourne based customers to seek out alternative courier options.
FAQ Business Services
What do you collect?
Download our What We Collect infographic as a guide. Got a peculiar item? Contact our team via email at collections@greencollect.org.
What happens to my items once they are collected?
We really do make the most of everything! Our team is committed to finding the best reuse outcomes for your items, whether that is furniture, stationery, IT and electrical or any other item. Our priority is to divert items from landfill and use items for longer. Our team checks the functionality of each item and carefully considers its value for resale, recycling or repurposing. And we’re are always coming up with innovative solutions for ordinary items - like dismantling lever arch folders and upcycling them into notebook covers or combining miscellaneous stationery into handy arts and craft supply boxes.
Can I arrange an ongoing collection with you?
Yes, contact our Collections team info@greencollect.org and we can organise a recurring collection.
Can I donate my furniture items to you?
We are a fee-based collection service so we can collect your furniture for a cost.
If you have items reserved for donations, we recommend reaching out to charities, councils or community groups in your area.
Why do you charge for your services? / Why is there a fee?
The fees Green Collect charges cover the processing and administrative cost of achieving reuse outcomes for items as well as funding our social enterprise. The items we collect are sourced, cleaned and prepared by our team in-house for reuse, including resale, recycling or repurpose.
The funds also contribute to our training programs for people from refugee backgrounds, and help us in creating a safe and inclusive workspace to upskill.
What business services do you offer?
Whether you’re moving offices of want to embrace sustainability on a regular basis, we have a service that can help:
- Office Clear Out
- Office Furniture Disposal
- Circular Recycling Stations
- Office Fit Out
Can my team visit your warehouse?
Yes, we are always interested in engaging corporates or community groups with tours of our warehouse and facilities. Please contact us at hello@greencollect.org and we can provide you with more information.
